Frequently Asked Questions

How will I know if my insurance is accepted?
When you talk with us, we may know about your insurance, but we always encourage you to contact your insurance company ahead of time to verify coverage.  Be sure to ask about preauthorization, deductibles and co-pays, as well as any limits.

I can’t (or don’t want to) use my insurance?  Can I pay out of pocket?
Yes.  We usually offer a cash discount for those bringing a check each session.

Money is tight right now?  Are you flexible?
Yes.  We have some flexibility with our charges, and can work out a payment plan.  We also have one staff member working towards her license who has a generous sliding scale.

What is the process to make an appointment?
Call the therapist you are interested in seeing and leave a message on their voicemail.  They will return your call and talk with you briefly about your needs and schedule an assessment appointment with you at a time that works for both of you.

Who should I see?
We encourage you to read about each of us to get a feel for our specialties and personalities, then call the person(s) that you might be interested in seeing. Each of us is happy to answer many questions you may have about our education, training, professional experience and theoretical approaches. We believe that trust between the client and therapist is vital to the therapeutic process and will help ensure client satisfaction and success. If you are still unsure, feel free to leave a general message at extension one (x1) on our voicemail and our office manager will help you.

How long will I have to wait for an appointment?
Frequently we will have an appointment available within a week of your call, but sometimes you will have to wait a few weeks for an evening appointment.

How long does a session last?
A typical session is 50 minutes, but may last between 45 and 60 minutes.

Can I bring my young children to my appointment?
Yes, but you will want to minimize your distractions so you can get the most from your appointment. 

Will you share with me what my teen is saying?
We will invite you into your teen’s session to hear from your teen about anything that is dangerous or highly concerning.  We want to build their relationships with you while providing a safe place for them to share about their lives and concerns.

What if my spouse won’t come for marriage counseling?
We would encourage you to come on your own.  Frequently once you do, your spouse will want to join you, but even if they don’t, we can coach you in ways to improve your relationship without his or her participation in counseling.

My friend referred me to see you.  Will you share information with them?
Absolutely not.  Everything that you share is confidential.  We never discuss one client with another.  “We can not confirm or deny someone is a client unless we have a written release of information.”

Will you testify in court on my behalf?
No.  Our expertise is counseling.  We are willing to write a letter listing your dates of service and summarizing your therapy goals if you request this.  There is an additional charge for this service.

How do you use your Christianity in your counseling?
Our faith and beliefs inform who we are and what we do.  We enjoy meeting with other followers of Jesus because there is the added strength of faith that we can draw upon and challenge with.  We also have the privilege of praying for and with our believing clients.

I am not a religious person.  Can I still be helped at your clinic?
Absolutely.  We are professionals with knowledge and skills that are helpful in working through issues with all people.  We also have all had experiences working successfully with clients in non-religious settings.   And while we have strong personal beliefs, we never push these on our clients.